Refund and Cancellation Policy
Last updated: July 30, 2026
1. Overview
This policy explains how cancellations and refunds are handled for the operational audit booked through this website, offered by Ad Astra AI Systems ("Ad Astra," "we," "us"). It does not cover implementation projects, building or running any of the Lead Intelligence, Document Operations, or Loan Execution systems for your brokerage. Payment, cancellation, and refund terms for an implementation project are set out separately, in the agreement you sign with us before that project begins, not in this policy.
2. How Payment Works
The operational audit is a paid, standalone engagement. Pricing is calculated based on the loan volume and operational details you provide during intake, and the price is shown to you before payment is collected. For brokerages at 50 or more loans a month, scope and pricing are discussed directly with our team before any payment is requested, and different terms apply, see Section 5.
3. All Payments Are Final
Once payment is made, your audit engagement is confirmed and the payment is non-refundable. Pricing and scope are calculated from the operational details you provide during intake, and preparation for your engagement typically begins shortly after payment, so we do not offer a cancellation window or cooling-off period.
4. Missed or Unscheduled Calls
If you do not schedule your audit call within 60 days of payment, or do not attend a scheduled call and do not reschedule within a reasonable time, we will make a reasonable effort to reach you to find a new time. As set out in Section 3, the engagement remains non-refundable regardless of scheduling delays on your end. The one exception: if we are unable to conduct your audit for any reason, you are entitled to a full refund.
5. Custom-Scope Engagements (50 or More Loans a Month)
For brokerages at this volume, pricing and any payment terms are agreed directly with you before work begins. Payment and cancellation terms for these engagements are whatever is set out in that direct agreement, rather than the defaults in this policy.
6. Billing Errors
If you believe you were charged the wrong amount, charged more than once for the same engagement, or charged due to a technical error on our site, contact us and we will correct it. This is separate from, and not an exception to, the no-refund policy in Section 3, it only covers genuine billing mistakes.
7. Payment Disputes and Chargebacks
If you have a concern about a charge, please contact us directly first at mbops@adastraaisystems.com so we can resolve it. Initiating a chargeback with your bank or card provider before reaching out may delay resolution.
8. How to Reach Us About Your Engagement
Email mbops@adastraaisystems.com with your name, firm name, and the email address used at checkout. We aim to respond within one business day.
9. Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects the most recent update.
10. Contact Us
Questions about this policy can be directed to us through our contact page, or by email at mbops@adastraaisystems.com.